Contact Agirc-Arrco: how to do it?

Since January 1, 2019, the two complementary employee funds, the General Association of Executive Retirement Institutions (Agirc) and the Association for the Supplementary Employee Retirement Scheme (Arrco) have merged into one. regime known as Agirc-Arrco. How to access your personal space? How to contact the supplementary pension fund? What address should I send an email to? Answer.

Capital Video: How to contact Agirc-Arrco?

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Where to send your retirement application file?

Whether you are an executive or a non-executive, submitting your supplementary retirement application can be done in two ways:

• online in your personal space that you create from the Agirc-Arrco website;
• by making an appointment with a retirement advisor on 0 970 660 660 (Monday to Friday from 8:30 a.m. to 6:00 p.m.).

How to access your personal space on the Agirc-Arrco website?

Go to the supplementary pension fund website (www.agirc-arrco.fr)

To access your personal space, you must go to the Agirc-Arrco website. Once connected, simply click on the purple button at the top right “personal space connection”. You then access your personal space via the FranceConnect connection by choosing the organization for which you already have an identifier (for example Health Insurance).

Connect using your FranceConnect credentials

Then log in with your Ameli account (Social Security number + confidential code). It’s quick and easy. If you have not yet created your personal space, do so without delay using the same procedure.

How to contact the Agirc-Arrco supplementary pension fund?

Go to your headquarters or to the address of the retirement advice agency in your department

The headquarters of Agirc-Arrco is located 16-18 rue Jules César, 75592 Paris Cedex 12. But this address should rather be reserved for sending registered mail concerning possible disputes. In addition, there are Agirc-Arrco retirement advice agencies throughout France. Simply indicate your department to find the address. It is advisable to make an appointment online or by telephone before going directly to the agency.

Contact your social protection group

You can contact Agirc-Arrco by contacting the social protection group to which your supplementary pension fund is attached. The social protection group is the organization which manages your supplementary pension file and which pays you your supplementary pension. Yours is necessarily in the list below:

• AG2R La Mondiale,
• Malakoff Humanis,
• Professional retirement alliance (Acrica, Audiens, B2V, IRP Auto, Lourmel, Pro BTP),
• Klesia,
• Ircem,
• Apicil,
• Crc,
• Cgrr,
• Ircom,
• Btpr.

If you don’t know it, don’t panic, check your bank statement for the transfer from your supplementary pension: the issuer is mentioned (Malakoff Humanis, AG2R La Mondiale, Ircem, Cgrr, etc.). Otherwise, you can find it on the Agirc-arrco.fr website and obtain the addresses and telephone number.

How to contact Agirc-Arrco by telephone?

Would you like to obtain information about your career, your retirement or to be supported in your efforts? Advisors are there to help you. To contact them, nothing could be simpler, just dial the unique, non-surcharged number of the supplementary pension fund, 0 970 660 660. Advisors are available Monday to Friday, 8:30 a.m. to 6 p.m.. Avoid calling between 9 a.m. to 12 p.m. and 2 p.m. to 4 p.m., when the traffic is highest.

How to send an email to Agirc-Arrco?

Send an email and attach documents from your personal space

Each retired or active affiliate can send a message from the contact page of their personal space. A correspondence module allows you to formulate your request and send any useful document as an attachment.

Fill out an online form

Another possibility is to send an email to Agirc-Arrco from an online form. Simply indicate the reason for your choice:

• contact an advisor;
• need help navigating the site;
• appeal to the mediator;
• death of a loved one;
• claim…

You must then indicate:

• his first and last name,
• his date of birth,
• his email,
• his Social Security number.

All that remains is to write your message.

How to report a death to Agirc-Arrco?

Submit your reversion request to Retirement Insurance

To declare the death of a beneficiary of an Agirc-Arrco pension, the surviving spouse or family must send a death certificate to the deceased person’s pension fund. Thanks to the Retirement Insurance online service, “Request my survivor’s pension”, your request will be automatically transmitted to all the retirement plans concerned, whether basic or supplementary (Cnav, MSA, Agirc-Arrco, Ircantec …). Here is the procedure to follow:

• Log in to your personal space
• Have the deceased’s Social Security number ready
• Fill in the requested information
• Attach the supporting documents necessary to study your file

Payment of the deceased’s supplementary pension

The survivor’s pension (part of the deceased’s supplementary pension) may be paid to their beneficiaries, who are the widow or widower (their surviving spouse) but also to their ex-spouse(s) or spouses, in proportion to the years of marriage. Unlike the basic Social Security or MSA regime, the supplementary reversion is granted without any means condition.