More and more consumers are using this new technique that makes merchants lose a lot of money.
On the majority of online sales sites like Leboncoin, Vinted, Amazon as well as on brands sites, buyers are almost always protected. It happens that a package is damaged at the reception, or that it has not been delivered correctly or in time. Fortunately, in certain situations, it is possible to be reimbursed, or to request a return. The problem is that some dishonest customers benefit from these possibilities, to the detriment of sellers and traders.
They are called “fraudsters on delivery” and they seem more and more numerous to proceed as well. The latter go to the brand’s site or a merchant site like Amazon to shop. After validating their order and choosing a delivery date, they do not hesitate to lie by contacting customer service. Indeed, they say that they have never received the package in question, so as to obtain the reimbursement of their purchase. Result: the product is in their possession and it comes back for free. When in doubt, they generally get a success. Most dishonest customers take advantage of the fact that delivery people do not always claim a signature against the delivery of the package.
Sometimes they place it on the doorstep, everyone can have access to it. The customer can then pretend to have received an empty package. Others decide to return the package received by specifying that it does not correspond to the article ordered, and some even go so far as to replace the original content with a less expensive article. The director of the Jonak brand even noted returns “filled with sand or pasta to simulate a weight in an empty shipment”. “”Since the beginning of the year, we have received more than 2,000 requests for reimbursement for so-called parcel never received, five times more than last year “ She added on a LinkedIn post.
Recall that these fraud on return or fraud on delivery are punished by law. Customers who act thus expose themselves to a sentence of 7 years in prison and 375,000 euros fine. But in the majority of cases, traders must choose their camp: should you trust the customer or the carrier? Concretely, the implementation of a single and confidential QR code would limit the risk of fraud when the package is handed over.
