Because of a simple document that she did not send on time to her bank, Eva can no longer use her bank card or withdraw a cent.
Today, everyone shops with a bank card which also allows them to book vacations on the internet, go shopping or shop online. Very often, our card number is pre-recorded on most of the platforms on which we are used to making our purchases, so much so that it becomes essential in our daily lives. But at the start of the year, Eva, aged 35, quickly found herself without means of payment. “My bank blocked my account because of a simple document that I had forgotten to provide them.”she tells us.
In fact, the young woman’s card was due to expire at the end of December 2024. Her agency then sent her her new bank card by mail, and all she had to do was activate it using her old code. But the address indicated on his file is not the correct one. “It was in fact my old postal address and I had never taken the time to update my information. The bank, as a precaution, blocked my account! Result: in addition to no longer having card, I also cannot withdraw a single cent at the counter”explains Eva.
In addition, the agency was closed during the holiday period, until January 4 inclusive. “I had to wait until Tuesday January 7, 2025 to be able to contact them and update the situation by sending proof of address”, continues Eva. Forgetting this simple document really put Eva in difficulty, particularly when it came to paying for her groceries, withdrawing money, putting gas…”Fortunately I had a little cash aside and those around me helped me out for this week of hardship, but you quickly feel helpless when, from one day to the next, you can no longer pay anything.”
In the end, everything returned to normal: Eva was able to resolve the situation by withdrawing from the counter when her bank reopened. She immediately ordered a new bank card, which this time she received at the correct postal address. The banking establishment in question reminds that in the event of a change of address, it is essential to update your file on the application or by contacting your advisor, so as not to have any surprises when your account expires. his bank card.
