Do you manage a retail business? Are you struggling to find great talent for your team? The right employees can make all the difference in a retail setting. They can provide excellent customer service, increase sales, and keep the store running smoothly. However, it’s not always easy to find the best candidate to meet your company’s needs.
Therefore, when it comes to recruiting the best retail talent, there are a few key things you can do to set yourself apart from the competition. Many businesses are now using video interviewing software to find suitable candidates.
5 Ways to Recruit Talents With Video Interviewing Software
Furthermore, video interviewing software allows you to screen candidates quickly and easily without the hassle of in-person interviews. It’s a great way to get to know candidates and see if they’re a fit for your business.
Here are five secret ways to recruit the best retail talent with video interviewing software:
Assess personality traits
One of the main benefits of using video interviewing software is that it allows you to assess a candidate’s personality traits. In retail, personality is crucial because you want employees who are friendly and outgoing.
Look for candidates who make eye contact, smile, and speak clearly. These are all signs that the candidate may be an excellent fit for your team. When conducting video interviews, ask questions that give insight into the candidate’s personality. For example, you could ask them to describe a time when they went above and beyond for a customer.
This will help you get to know the candidate better and determine if they have the personality traits you’re looking for. Pay attention to their gestures and expressions, as they can reveal a lot about a person.
You may also consider using video interviewing software that includes AI capabilities to assess a candidate’s personality further by analyzing facial expressions and vocal tones. This feature can streamline and enhance the assessment process, making it even easier and faster to find the right candidates.
See how they handle customer service scenarios
Customer service is a key component of retail, so it’s essential to find employees who are great at handling various customer service scenarios. With video interviewing software, you can simulate real-life situations to see how candidates would respond to the job.
You can role-play a customer service scenario with the candidate. For example, you could act as a customer who is angry or upset. Pay close attention to how the candidate handles the situation—whether they can diffuse it effectively and stay calm under pressure.
Additionally, communication is vital in customer service. During the video interview, observe how well the candidate communicates. Are they able to express themselves clearly and confidently? Body language is also a key indicator of how a candidate might perform in high-pressure situations.
Hiring employees who can communicate well and handle customer interactions with ease will make a significant difference in the customer experience your business provides.
Ask about their sales experience
If you’re looking for retail employees who can drive sales, video interviewing is a great way to assess their sales skills. Ask the candidate about their sales experience and see if they have any examples of times when they’ve successfully closed a sale. Finding employees who are confident and capable of selling products and services is necessary.
You may also want to ask the candidate about their experience with upselling. Upselling is a common practice in retail, as businesses want to increase their sales. See if the candidate has any experience upselling products and services. It will give you insight into their sales skills and see if they’re capable of driving sales for your business.
Therefore, with video interviewing software, you can assess a candidate’s sales skills. It allows you to see how they communicate and interact with customers. It also lets you know if they can close sales and drive deals for your business.
Determine their product knowledge
Product knowledge is essential in retail. Employees need to be able to answer customers’ questions and provide them with information about the products they’re interested in. Video interviewing is a great way to assess a candidate’s product knowledge. You may ask the candidate about their experience with the products you sell. See if they’re familiar with the features and benefits of the products.
You may also want to give them a test to see how much they know about the products. It’s important to find employees who are knowledgeable about the products you sell, as they will be able to provide customers with the information they need. Video interviewing software allows you to set up pre-recorded video questions. You may want to consider using this feature to assess a candidate’s product knowledge.
You may also pull reports showing how well the candidate did in the video interview. It will give you valuable insights into their product knowledge and help you see if they’re a good fit for the job.
Get an idea of their work ethical
Work ethic is important in any job, but it’s vital in retail. Employees need to be able to work long hours on their feet and handle a high volume of customer traffic. By leveraging video interviewing software, it’s easier to assess a candidate’s work ethic. You may ask the candidate about their experience working in retail. See if they’re familiar with the demands of the job.
You may also want to ask them about their availability and if they can work weekends and holidays. It’s important to find employees who are willing to work the hours you need them to. If employees are honest and have a strong work ethic, they’re likely to do well in their roles. Video interviewing software lets you get an idea of the candidate’s character and see if they have the qualities you’re looking for.
The takeaway
It’s essential to set your business up for success by taking the time to find and hire the best talent. By using video interviewing software, you can quickly identify top candidates that fit your company’s culture and values. Give these five secret ways to recruit retail talent a try the next time you have an opening in your store.