“We are not born bitter, as we become”: it is often the experiences that forge someone’s temperament. Zara salespeople know it better than anyone. Here are the worst things that a client has done to them.
They are described as embarrassment, not very helpful. Railed on social networks, Zara saleswomen have known, unpleasant fables. If it takes everything to do a world, the world of sellers is populated by abject customers, who take the adage “The customer is king” at the foot of the letter. Then follow behaviors that borders on disrespect. They share their most incredible stories.
First there are the fitting rooms. Keeping out of prying eyes, they guarantee confidentiality such that the customer sometimes believes in toilets. Eliza saw it pass, dirt vyers. “Colleagues have found hygienic towels in the cabin, someone has peed there, another vomited.” Needless to say, the towels were used. As for Anaïs, she says that “Someone has even defecated it”. What is frightening is that this lack of hygiene is commonplace: another confirms that “It happens all the time”.
A major problem and the customer shows all of his flaws. After asking for an XS from Maïwenn who did not find it, a client grabbed an entire clothing of clothes and threw them to the ground screaming. And when it is not on the ground, it is in the face of the employees that the parts are projected. Eliza remembers: “I was swept in pants in my face because I told her that there was no longer the size she asked for.”
Some customers even become threatening. “Once, a customer came to exchange a pair of shoes, it looked like crazy.” Seeing that we did not have his size, “He whispered to me: ‘you are lucky, I have, I have raped anyone today’. He was shaking. I was too afraid”says Maïwenn, saleswoman in a store in the Paris region.
Finally, there are those who treat you as a minus than nothing and allow themselves to teach you the job with disdain. Amélie was the only cashier in the store when the facts take place. The tail accumulates and the young woman then hurries to collect customers, without taking the time to carefully fold the clothes. Annoyed, a client serves her all along with sentences like “You don’t do your job well”. When paying, she throws the employees’ factories and pieces in the face, as we would throw bread with pigeons in the neighborhood.
Exasperated, Amélie began to scream on the client. An explosion of anger that will finish in torrents of tears and will push it to run in the locker room. Arrested in a Parisian store, a saleswoman briefly tells us that a client spit in his face … A story that ended in court.
The next time you get out of Zara by adopting a legal tone, know that the bitterness of a seller often comes from his interlocutors … to the good hearing.
*Thank you to the sellers who agreed to testify. Their names were changed.
