Owners of a house in Arcachon (Gironde), which they praise in tourism furnished via Airbnb, Paul and Myriam received, in early July, an email from the platform informing them of “Changes in service conditions relating to payments”. It is more precisely a “Update of our cancellation policies»» Stay reserve, indicates Airbnb to Capital.
Indeed, “More than 40 % of travelers say that free cancellation is one of the most important criteria when they reserve a stay”explains the group. The possibility of canceling free its reservation is so popular with travelers that owners who have swapped a so -called cancellation policy “Strict” for a cancellation policy only “Farm gain on average 10% additional income»»ensures Airbnb.
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Simply “farms” cancellation conditions and no longer “strict”
As part of strict cancellation conditions, travelers can only claim a full payment of their payment if they cancel their stay within 48 hours of booking. From October 1, Airbnb will replace a firm cancellation policy for this strict policy. Travelers will be able to obtain a full refund if they cancel their stay at least 30 days before the scheduled arrival date. In this case, the owners will not receive any payment of money.
If travelers cancel between 7 and 30 days before their arrival, they will be reimbursed up to 50%. The owners, they will receive the balance of 50% of the amount of reserved nights. If travelers cancel less than 7 days before the date of arrival, they will not be reimbursed and 100% of the amount of the reserved nights will be paid to the owner. The latter can however refuse these changes and keep its policy of strict cancellation but Only for existing announcementsnot for those he will put online from October 1.
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A new possibility of cancellation
From this date, Airbnb will also set up a new cancellation policy, known as “Limited”which will allow travelers to be fully reimbursed if they cancel at least 14 days before the scheduled arrival date. A period almost twice lower than that of the cancellation policy “farm” but who “Leave the hosts (the owners) to receive a new reservation”estimates the platform. Hosts who receive no payment in this case.
If travelers cancel between 7 and 14 days before the scheduled arrival date, they benefit from a 50%refund. At the same time, the owners receive a payment corresponding to 50% of the amount of all nights reserved. If travelers cancel less than 7 days before the scheduled arrival date, they are not reimbursed for the amount of the reserved nights, of which 100% is then paid to the owner.
