Consumers just have to use an article of law to win their case and keep the old amount.
Consumers often feel caught off guard when their telephone subscription increases from one year to the next without their consent. Despite the injustice felt, most refuse to change operator, thinking that no recourse is possible. Of course, telephone operators have the right to review their prices and offers, but customers can also object. In fact, few people know this, but if the telephone company has not informed the consumer in advance, they can request the termination of their contract without paying fees, and thus escape the revaluation.
The law is clear on the subject: according to article L224-33 of the Consumer Code, “any proposed modification of the contractual conditions is notified by the electronic communications service provider to the consumer, in a clear and understandable manner, on a durable medium at least one month before its entry into force.” The information must be sent by post or email. The law also specifies that “this same draft informs the consumer that he can, if he does not accept these new conditions, terminate the contract without any costs and without right to compensation within four months following notification of the draft modification.”
Concretely, it is essential that the customer is kept informed of any modification of the conditions in his contract at least one month before its application. If he does not accept this new condition, he can exercise his right of termination free of charge up to four months after the modification is implemented. To do this, he must contest this modification with his operator, explains law and finance expert Masdak in his book “End the scams” (Solar daily editions), to be published on January 16, 2025.
“In the event of an unsatisfactory response, you can contact the electronic communications mediator” via the site mediation-telecom.org, explains the specialist. During the procedure, it is also important to keep solid evidence if there is a dispute, in particular communications exchanged with the telephone operator. By being within your rights, you will win your case!
