Few travelers know it, but the SNCF does not only compensate delays. Here’s how to assert your rights for this concern that arrives almost all the time.
Each year, millions of travelers embark on the TGV inoui and intercités. The train is also one of the privileged means of transport to go on vacation in summer, but journeys are often the subject of a cancellation or delays. If they exceed 30 minutes, they are entitled to a refund via the G30 warranty (up to 25%, 50% or 75% of the ticket depending on the duration of the delay). But what many ignore is that the SNCF does not reimburse only the offbeat departures. It can also compensate for comfort of comfort on board, completely independent of schedules.
Besides, these situations come much more often than you think, but few people are claiming a refund, simply because they are not aware. Indeed, the comfort guarantee (also sometimes called “travel guarantee”) covers several common dysfunctions in the cabin: an out -of -service electrical outlet, a faulty air conditioning or even an nonexistent Wi -Fi connection. If this announced equipment does not work, the traveler can claim compensation, in the form of a voucher.
This is equivalent to 15% of the price of the ticket, valid for one year on TGV or intercity journeys in mainland France, an amount of 15 euros for a train ticket paid 100 euros. It is then usable for a future trip. The approach is simple, but beware, it must absolutely be triggered aboard the train. The traveler signals the problem to the head of the on -board or the controller during the journey. He records the incident. A few days later, an email confirms the voucher “under ‘my comfort warranty’.
Pay attention to the ads on board: if your socket or air conditioning does not work, do not hesitate to ask for explanations. Find out about the Comfort Guarantee as soon as books or via the SNCF FAQs. Then check that your email is properly entered to receive the right one. Finally, keep your ticket until the final validation. These simple gestures allow you to assert rights that few passengers are claiming … but which can bring in a little money that will amortize the next train trip.
